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© 2025 - Alle rettigheter
Vi tar imot tilbakemeldinger og spørsmål, og kundeservicesenteret vårt er tilgjengelig døgnet rundt. Svartiden vår er vanligvis innen seks timer. Du kan nå oss på e-post på enten engelsk eller ditt morsmål hvis det støttes. Du kan også sjekke ut våre vanlige spørsmål, retningslinjer og vilkår for svar på de vanligste spørsmålene.
Kundeserviceteamet
E-post: [email protected]
Send en e-post til kundeservicesenteret hvis du har spørsmål om tjenestene vi tilbyr. Hvis du allerede har sendt inn en søknad, vennligst oppgi informasjon som navnet på den reisende og e-postadressen for å hjelpe oss med å finne kjøpet ditt. Hvis du har sendt inn flere søknader, ber vi deg om å oppgi informasjonen ovenfor for hver av de reisende/søkerne.
Faktureringsavdeling
E-post: [email protected]
Vår faktureringsavdeling kan hjelpe deg med spørsmål angående avbestillinger eller betalinger. Vennligst inkluder informasjon som den reisendes fulle navn, e-postadresse og kjøpsdato i e-posten din. Vennligst inkluder den samme informasjonen for alle søkere hvis flere søknader sendes inn. Hvis du kontakter banken eller kredittkortselskapet ditt, må du ta hensyn til ytterligere forsinkelser. Alle betalingsrelaterte problemer håndteres av vår faktureringsavdeling, og vi vil svare innen tidligst 1 virkedag.
Støtte via telefon
Ring oss på +44.2045781596 for å motta umiddelbar assistanse.
Langdistanseavgifter påløper.
By using our website, you are automatically agreeing to the Terms and Conditions as defined below. Please read the following carefully before continuing to browser or use our website.
For clarity, the following phrases and words are defined as shown below when used in the context of our Terms and Conditions:
This website is owned and operated by a private company, which is not connected with any government department, agency or bureau. By purchasing our ESTA review and processing service you are understood to be entering into an agreement with our company.
It is the sole responsibility of any traveler to comply with all requirements regarding their visit to a foreign country. You are required to answer all questions honestly and fully when making your ESTA application. If any information is incorrect, you may not be allowed to board a flight or boat, or you may be refused entry to your intended destination country. In this instance our company cannot be held liable for any subsequent costs or inconveniences.
There is no charge to access our website, view our products/services or ask questions. However, we do charge for verifying, processing and/or reviewing applications. Before you start an ESTA application we will clearly show what the cost of our service will be. All individual USA ESTA applications processed are charged at USD $ 169.00 each, which includes tax and the US government mandatory fee of $ 40.00. There are no other fees charged. By completing the steps and clicking on the pay button, you are explicitly agreeing to the fee charged by our company.
Payment can only be made by credit card; all major brands are accepted. The cost of the service or product will be charged in U.S. dollars ($).
If you use a credit card in a currency other than U.S. dollars, your credit card provider will convert the price in U.S. dollar into your local currency using their own exchange rate. The charge will show on your statement after 4-8 days. The transaction may also incur additional fees or card-use charges levied by your credit card provider. We have no influence over such additional fees.
It is your sole responsibility to find out whether a visa is required to visit another country before you travel. Depending upon your nationality and personal history, you may be eligible to apply for an ESTA (Electronic System for Travel Authorization) when traveling to or transiting through the USA. To obtain an ESTA you must provide certain details about yourself, your passport and your reason for visiting the country.
Our website services provide online application forms with all the questions you will need to answer in order to submit an application for ESTA. Part of our specialized service is to review the answers you provide, along with your information, before we process and submit the application on your behalf. If we need any additional information or see anything that may jeopardize your application, we will contact you by email. Please note that any verification of information will delay the processing period.
Once we have ascertained that the information you have provided is valid and complete, we submit your application to the US government department for approval. If for any reason your application cannot be submitted for processing, we will inform you and refund your payment in full.
To receive a response to your ESTA application can take up to 72 hours. However, we advise all travelers to begin the ESTA application process as soon as possible, and at least 7 days before your departure in order to allow time for any unforeseen delays or problems.
The final decision to approve or reject an ESTA application lies entirely with the US government. If your application is denied, we recommend that you contact the nearest US embassy or consulate to learn more about other types of visitor visas. The visa application process takes considerably more time than submitting an ESTA application, hence plan your trip accordingly.
In exceptional circumstances, the US government may choose to withdraw an existing approved travel authorization. The ESTA status will change from ‘Authorization Approved’ to ‘Travel Not Authorized’. It is the traveler’s responsibility to verify the status of their travel authorization before visiting the US.
Even if your ESTA application is approved, it is only an authorization to travel to the US port of entry. It does not guarantee entry into the US. The final decision lies with the Customs and Immigration Officer when you arrive at the border. We do not take any responsibility for losses incurred if a decision is made to decline your entry.
All orders made on our website consist of three mandatory pages with questions and payment information that must be completed by all customers. These actions can only be made by the customer who submits the order him/herself. We accept the offer to process the travel authorization once the complete application and payment are submitted. The order is accepted by us once we dispatch the email with the approved travel authorization. Purchasing our processing service indicates that the Terms and Conditions are accepted. This contract can be concluded in English or the language selected when completing the order. You have the option to withdraw from this contract by formally informing us in writing via email after payment is made.
As a responsible company we do everything possible to ensure that the information provided on our website is accurate and up-to-date. However, it may be possible for some statements to include errors, oversights, outdated or missing information and we do not accept liability for any problems or financial losses that may be incurred as a result. This includes both our company and/or this website, whether the problems are material or immaterial, directly or indirectly arising from the use or access of the website and the information contained therein, including technical errors or other reasons.
The information we provide is based on publically available information and on our first-hand knowledge of the ESTA process. This website content, products and materials are all provided on an ‘as-is’ basis and offers no warranty or guarantee of any kind, whether express or implied.
We refute any and all warranties to the greatest extent permitted by existing law. This includes, but is not limited to, implied warranties, suitability for the purpose intended, sale-ability or non-infringement. The company in no way warrants or represents that any of the products, functions or services provided by our site are free of interruptions or errors. We cannot guarantee repair of any defects, or that the site and its servers are free of harmful components, viruses or malware. Our company cannot make any representations or warranties regarding use of material provided on this site regarding its accuracy, reliability, adequacy, timeliness, correctness, usefulness or any other functions. In some cases, the above exclusions and limitations are not allowed by certain governments so some of the above limitations may not be applicable to you.
The information provided on this website is intended to be used solely for personal and non-commercial purposes. Users are permitted to download content and store it on their personal computer, provided their use does not alter any trademarks or proprietary notices to copyrights. The information is not permitted to be redistributed, whether in the original language or as a translation.
In the case that you were directed to our website from a third-party website, our company cannot be held liable for their sites, use or content. They are beyond our control. If you choose to use any other provider or third party site, we advise that you read their privacy policy, terms and conditions as we are not responsible for any resulting problems. When we offer links to third-party sites, we take every precaution to ensure that those sites do not violate any laws. However, it is not possible or reasonable to expect that we can make an ongoing review of such sites. We choose only to link to websites where we have not detected any legal violations. If we do notice any violations or misconduct, we immediately take steps to remedy the situation for the safety of our own users.
We grant you, the user, access on a limited basis provided the following limitations are respected:
ETIS Travel Ltd
Second Floor, 14 Athol Street
Douglas, IM1 1JA
Isle of Man
Users are invited to contact us by email. Do not send any documents or passports to us by regular post. By contacting us via email or through our website, you are agreeing that such communications are legal and lawful. We reserve the right to communicate officially with users solely by email or through the website. If you are unable or unwilling to communicate with us by email it may affect the service we are able to provide to you, and we may be forced to cancel your application. We cannot be held responsible for any lost or deleted application information if you choose not to communicate with us.
The content of this website and the site itself are protected by international copyright law and the copyrights laws governing each of the companies we choose to do business with. Anyone found violating those copyright laws without written consent from us will have legal action taken against them. This applies to design and content of the entire site and all elements and files within, including graphics, text, media files, forms, documents, stored data, page elements and associated software. These are all protected by international copyright laws and remain the property of our company at all times.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
The purpose of our Complaint Handling Policy is to address any dissatisfaction with the service provided. As a company we are committed to resolve any issues which are deemed to require a response. A complaint may be submitted in writing or orally.
Certain types of complaints may be considered as negative feedback which does not require a follow up response. We do appreciate feedback, positive or negative, to improve our services. However, this Complaint Handling Policy is only related to feedback which require a response. There is no cost to submit a complaint.
All complaints will be addressed the same day and followed up with accordingly. The complainant will be informed of the progress accordingly in a courteous manner. Our goal is resolve the issue and come to a solution that is fair for both parties. If we are unable to resolve the issue at hand within a reasonable timeframe, we will seek an alternative dispute resolution to negotiate and mediate the issue.
When making a complaint, please include as many details as possible in order for us to understand your problem and situation. Any supportive documentation may be included for reference. If you are not sure how to formulate the complaint, please contact us via email ([email protected]) and explain briefly the issue. We will do our best to resolve the issue.
Please email us at [email protected] and write “COMPLAINT HANDLING POLICY” in the subject field for immediate attention.
Any disputes arising from our services or the use of our website are subject to the courts of the Isle of Man. We also reserve the right to take legal action against users in the location of their domicile. In all circumstances the law applied will be that of the Isle of Man.
It is the user’s sole responsibility to read and review all our Terms and Conditions. We reserve the right to change such Terms and Conditions without prior notice, for any reason. This may be due to changes in the law, security considerations or changes to the products and services we provide.
We reserve the right to terminate our service with you for any reason at any time. This includes applications for ESTA and E-visas. If we discontinue or cancel our service to you, this will also include termination of your access to any part of our website, cancellation of any and all services, and cancellation of your personal online registration.
Last updated: October 3 – 2023
This website is operated by a private company not associated with any governments. All services and information provided by our company is for the purpose of assisting travellers applying for a travel authorization (ESTA) in order to visit the USA. When you visit our website you automatically consent to the terms of our Privacy Policy.
Only information provided by you on a voluntary basis when you complete the application form is collected by our company. We require this information as it is necessary to process your travel authorization application. The information you provide will only be used in order to process your application. Our company will not use it for any other purposes unless legally required to do so. Your information will be deleted from our database six months after processing has been concluded.
Under certain circumstances, you may be required to agree explicitly in order to allow specified items of data to be processed. If such processing is required, you will be informed by our company, and we will request your consent. You consent to the data processing immediately upon pressing the appropriate button or making the appropriate mark on the form.
We utilize a web analysis tool in order to improve our services, optimize the site, and better understand the actions of users when visiting the site. Data we collect using this tool includes any visitors’ type of browser, screen resolution, time of visit, referring site and other non-identifying data. Under certain circumstances, we may transmit this data to third parties in other countries for the purposes of evaluation. When you use our website, you automatically consent to all such collecting, processing, and transmission of this data.
You are able to request in writing that we remove any information provided as part of an ESTA application at any time by contacting our customer service department at [email protected]. If you do send such a request, your personal information will immediately be deleted. Additionally, your email message (including both content and contact information) is automatically deleted after 90 days. Should you wish to have an email message deleted earlier than the 90 day period, please send us a request to do so via email and we will fulfil your request immediately on receipt of your email.
The only time we might share your information is if we are legally required to provide some user information or individual access information related to law enforcement agency, court of law, or other government agency in response to their request, subpoena, or court order.
We do not share your information for any marketing or other purpose.
On our site there are some outgoing links to other sites for the purpose of providing visitors with additional information about our services and to introduce sites we recommend. The fact that we provide these links, however, does not mean that we approve of or endorse the content, services or products offered by those sites. Should you follow the links, we cannot be held liable for any way you may utilise those sites, or for any content they include. When visiting the site of any third party provider, we strongly recommend you read their terms and conditions thoroughly.
“In some instances, visitors may arrive at our site via a link provided by a third party. In this instance, we cannot be held liable for the way the other site is utilised or for its content. We recommend you read the site’s terms and conditions thoroughly. Any third party sites with links to www.usimmigrationsupport.com are not offered by us, and are not within the control of our company. In instances where we do link to third-party sites, we make every attempt to ensure that those sites are not in violation of any legal requirements. However, it is not possible to conduct continual or permanent reviews of the status of such sites, and it would be unreasonable to expect us to do so. Any links we allow are with sites we cannot detect to have been in violation of any legal requirements. Should we detect such violations, all measures would be taken immediately in order to remedy the situation.”
We only use HTTP over SSL – Secure Socket Layer (HTTPS) – in order to ensure the highest possible security for our site. This allows our visitors to securely enter personal information and make credit card payments. Should you come across a site that displays only HTTP rather than HTTPS in the address section of your browser, we highly recommend that you do not enter in any credit card details or personal information on that site. Our site adheres to the PCI DSS (Payment Card Industry Data Security Standard), an industry standard for businesses that accept online payments via credit card. Every month, we scan our databases and systems and our website in order to maintain compliance with PCI DSS.
Changes to this Privacy Policy and its content may change at any time when circumstances require. The date any changes were made will be visible to visitors on the Privacy Policy page.
We adhere to the Data Protection Act of 2018, which outlines the requirements for companies regarding customer privacy protection and the manner in which all personal data is processed.
Last updated: October 3 – 2023
You can request a refund if you do not find the service we provide to be satisfactory. Under the terms of our refund policy, you are able to withdraw from your contract at any time before your order is processed. In order to exercise this right, you must email our customer service team [email protected] and formally inform us in writing that you have the intention of withdrawing from the contract.
Should you choose to withdraw from this contract, you will be reimbursed for all payments made. Your payments will be reimbursed using the same mode of payment by which you first made a payment.
All transactions are conducted in United States dollars. Your refund will be issued in US dollars and posted within two working days of your written request for withdrawal from your contract. Once you have received the payment, your bank or credit card company may convert it to your local currency. You will receive the same USD $ amount as charged in return.
If your payment was done via credit card, we will issue your refund to the same credit card used in the initial transaction. No refunds can be made by money order, cheque or cash. There is no charge to request a cancellation request.
Please include the following details when sending your written withdrawal request by email to [email protected]:
We are a private company and have no affiliation or connection with any government. Exclusive and final discretion to grant or refuse admission to the USA lies with the customs officer at the port of entry.
Should you have any questions or concerns regarding our Refund Policy, please email us at: [email protected]
Last updated: January 27, 2025
A cookie is a text file which a web site saves on a user’s computer after the user visits the site. The cookie is stored by the user’s browser in a location reserved for cookies.
A cookie saves information about the user’s visit to the web site. This information can include the user’s preferences regarding web site appearance and behavior, based on the user’s actions at that site. Cookies can also keep track of the number of visitors visiting each page at a site.
There are two main types of cookie:
To learn more about cookies, visit: http://allaboutcookies.org.
On our website the intention is to provide visitors with the highest quality of user experience. We use cookies only to store information which allows us to provide such high-quality service to our users. We do not make use of cookies for any other purpose.
A cookie stores information on such things as the user’s preferences regarding the way that the site is displayed, the language in which the user prefers the site to be displayed, the specific pages which the user has visited, and the country from which the user is visiting the site.
The purpose of this information is to allow the site to function and be displayed according to the user’s preferences each time that the user visits the site. Storing such data in a cookie makes it possible for the site to operate according to these preferences without requiring the user to re-enter such data for each visit to the site.
This site also collects information of a statistical nature for the purpose of understanding how visitors use the site, and to improve the quality of the site. This information includes the number of people performing specific actions, which page elements are clicked on, and how often, and how long users spend on each page. Cookies also make it possible to determine when a page or page element is not working properly.
There may be times when a visitor is not willing to allow cookies. This can happen, for example, if the visitor is using a computer that is public (at a library, school, or Internet cafe, for example), or that otherwise cannot be trusted or does not allow control of security. It is possible to instruct most browsers to not save cookies. When a user does this, however, web sites may not operate as they were designed to, and the user will be required to enter basic information for each visit. If a machine is secure and can be trusted (a personal laptop or a desktop system at home, for example), it is advisable to allow cookies in order to allow the web sites to function properly and provide a high-quality user experience. All visitors have the option to reject the consent of cookies at any time by exiting our website and delete the cookies from their browser.
If, at any time, you should wish to withdraw your consent to our Cookie Policy, you will have to delete the cookies stored by adjusting your Internet browser settings.
Last updated: October 3 – 2023
The General Data Protection Regulation (GDPR) is a regulatory framework for personal data processing in the European Union (EU) and the European Economic Area (EEA).
The European Parliament and Council implemented the rule (EU 2016/79) on April 27, 2016.
The GDPR’s key goals are to:
Governments outside the EU/EEA exercise various rules on the processing of personal data. Some regulatory systems are comparable to the GDPR, while others are significantly more constrained. Global corporations often adhere to the GDPR framework, which is regarded as a leading standard for data processing. The internet is made up of millions of websites, each of which requires certain data to be placed on the computers of visitors.
Data saved can be classified as follows:
This website does not require any traceable data to be saved on the computers of visitors in order to work properly. Visitors are fully anonymous. The only non-traceable data gathered is for technical analysis. To secure data transfers to and from our website, we use SSL (secure socket layer).
Only visitors who contact us submit traceable data. What you write in your email and include is entirely up to you. If you contact us, we will have access to the information you submit. After we respond to your email, it will be permanently erased along with any attachments you may have included after 60 days.
We do not keep any personally identifiable information for any reason other than offer our services and respond to your questions. This website is designed for visitors who are at least 18 years old.
If you have any queries about GDPR or privacy, please contact the Data Protection Officer at any time: [email protected]
We welcome all feedback and questions and Our Customer Service Center is available 24/7. Our response time is usually within six hours. We can be reached in either English or your native language by email if supported. You can also check out our FAQ, Policies, and Terms for answers to the most frequently asked questions.
Customer Service Team
Email: [email protected]
Please email the Customer Service Center if you have any questions about the services we provide. If you have submitted an application already, please include information such the name of the traveler and the email address in order to assist us in locating your purchase. If you have submitted multiple applications, we ask you to provide the information above for each of the travelers/applicants.
Billing Department
Email: [email protected]
Our Billing Department can assist you with inquiries regarding cancellations or payments. In your email, please include information such as the full name of the traveler, their email address, and date of purchase. Please include the same information for all applicants if more applications are submitted. If you contact your bank or credit card company, you have to take into account further delays. All payment-related issues are handled by our Billing Department and we will respond within 1 business day at the earliest.
Support by phone
Please call us at +44.2045781596 to receive immediate direct assistance.
Long-distance charges apply.
